Shipping policy

Shipping and Delivery Policy

Last Updated: September 2026

This Shipping and Delivery Policy governs how gadgetslebanon.com handles order fulfillment, courier transit, and delivery across Lebanon. We partner with reputable local courier services to ensure your orders arrive quickly and safely at your doorstep.

1. Order Processing and Production Times

All orders are processed and prepared for shipment from our Lebanese fulfillment facility:

  • Standard / In-Stock Products (Diecast Models, Building Blocks, Gadgets, Desk Decor): Processed and dispatched within 1 to 2 business days.

  • Custom & Personalized Products (Custom Audio Devices, Engraved Keepsakes, Made-to-Order Items): Require 2 to 4 business days for design review, precision production, and testing prior to courier handover.

  • Operating Schedule: Orders are packed and dispatched Monday through Saturday. Orders submitted on Sundays or official Lebanese public holidays are processed on the subsequent business day.

2. Domestic Delivery Zones & Timeframes (Lebanon)

Once dispatched from our facility, delivery transit times vary by regional zone:

Delivery Zone Covered Areas Estimated Delivery Time Standard Delivery Fee
Zone 1: Greater Beirut Beirut Central District, Achrafieh, Hamra, Verdun, Badaro, Ras Beirut, and suburbs 24 – 48 Hours (1–2 business days) $3.00 – $4.00
Zone 2: Mount Lebanon & Coastal Jounieh, Jbeil, Mansourieh, Baabda, Metn, Keserwan, Aley, Chouf coastal areas 2 – 3 Business Days $4.00
Zone 3: North, South & Bekaa Tripoli, Batroun, Koura, Sidon, Tyre, Nabatieh, Zahle, Chtaura, West Bekaa 2 – 4 Business Days $4.00 – $5.00

Free Delivery: We offer Free Standard Delivery across Lebanon on all orders totaling $50.00 or more (applied automatically at checkout).

3. Order Confirmation & WhatsApp Verification

To minimize delivery delays and ensure accurate routing:

  1. Pre-Dispatch Verification: Following order placement on gadgetslebanon.com, our fulfillment team may send a brief WhatsApp confirmation to verify your delivery address, active contact number, and order total.

  2. Accurate Phone Number Required: A valid, active Lebanese mobile number with WhatsApp capability is mandatory at checkout.

  3. Dispatch Hold: Orders with unverified contact details or incomplete street/building info may be temporarily held until confirmed by our support team.

4. Cash on Delivery (COD) Guidelines

Cash on Delivery is available for all eligible domestic orders throughout Lebanon:

  • Accepted Currencies: You may settle your cash payment at your doorstep in fresh US Dollars (USD) or in Lebanese Pounds (LBP) calculated at the daily commercial rate indicated on your order invoice.

  • Exact Change: Please have the exact payment ready whenever possible to ensure a smooth handover with the courier driver.

  • Payment Handover: In accordance with standard courier logistics policies, parcels can only be handed over by the driver once the invoice payment has been collected in full.

5. Courier Delivery & Handover Process

  • Driver Coordination: On the day of delivery, the assigned courier driver will contact you via phone call or WhatsApp message to confirm that you are available and coordinate the specific delivery window.

  • Delivery Attempts: The courier partner will make up to two (2) to three (3) delivery attempts. If you are unreachable or fail to coordinate receipt after repeated attempts, the parcel will be returned to our facility, and future orders may require upfront digital payment.

  • Third-Party Acceptance: If you are unable to receive the parcel personally, you may authorize a family member, concierge, or building security to pay and accept the package on your behalf. Please notify our team or the driver in advance.

6. Order Modifications and Address Changes

If you need to change your delivery address or adjust items in your order, contact us via WhatsApp immediately:

  • Before Dispatch: Address updates made before your parcel leaves our fulfillment center are free of charge.

  • After Dispatch: If the parcel is already in transit with the courier, re-routing to a different city or region may result in a 24- to 48-hour transit delay and an additional courier re-routing fee.

7. Package Inspection & Transit Protection

  • Damaged Shipments: Inspect the exterior packaging upon courier arrival. If the parcel exhibits visible crushing, tearing, or tampering, document it with photos immediately and notify us within 48 hours.

  • Internal Issues: If a product inside arrives defective or missing components, refer to our Refund and Return Policy to initiate a free replacement.

8. International Shipping

Currently, gadgetslebanon.com focuses primarily on domestic distribution across Lebanon. For select lightweight items or bulk export inquiries to the GCC (UAE, Saudi Arabia, Qatar, Kuwait), please reach out to our team directly via WhatsApp for a tailored air-courier quotation (Aramex/DHL).

9. Contact Our Logistics Team

For questions regarding order tracking, status inquiries, or delivery updates:

  • Store Website: gadgetslebanon.com

  • WhatsApp / Direct Support: +96170645396

  • Support Email: support@gadgetslebanon.com

  • Dispatch Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT+3)