Refund policy

Refund and Return Policy

This Refund and Return Policy applies to all purchases made through gadgetslebanon.com. We strive to ensure complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

1. Return Window

You have 14 calendar days from the date your order is marked as delivered to request a return or exchange. If 14 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

2. Eligibility Requirements

To qualify for a return, the following conditions must be met:

  • The item must be unused, unbuilt, and in the exact same condition that you received it.

  • The item must remain in its original factory packaging, including all internal plastic seals, manual booklets, accessories, cables, stands, and protective films.

  • You must present a valid proof of purchase (Shopify order confirmation email or receipt number).

3. Non-Returnable & Non-Refundable Items

Certain types of goods cannot be returned:

  • Customized or Personalized Items: Any product custom-made, engraved, customized with user-provided audio/photos, or built to personalized specifications.

  • Opened DIY / Building Block Kits: Sets where the internal numbered part bags have been opened, assembled, or partially built (unless a verified factory defect or missing piece issue is confirmed).

  • Gift Cards & Digital Products: Non-refundable once issued.

  • Sale & Clearance Items: Items clearly marked as "Final Sale," "Clearance," or purchased as promotional free gifts.

4. Damaged, Defective, or Incorrect Items

Please inspect your shipment immediately upon arrival.

  • Reporting Window: If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.

  • Required Evidence: Please provide clear photos and/or an unboxing video displaying:

    1. The outer shipping carton and shipping label.

    2. The manufacturer’s packaging.

    3. The specific damage, defect, or incorrect item received.

  • Resolution: Upon verification, we will arrange a replacement at no additional shipping cost, or issue a full refund if a replacement is unavailable.

5. Return Process

  1. Submit a Request: Contact our support team at support@gadgetslebanon.com (or via our official WhatsApp customer support line) with your Order ID, product details, and the reason for the return.

  2. Review & Return Authorization: Once approved, you will receive return instructions and the assigned return address. Do not send items back without prior authorization.

  3. Packaging: Pack the item securely in a protective outer box to prevent damage during transit.

  4. Inspection: Once received at our facility, our inspection team will review the product's condition within 2–4 business days.

6. Shipping Costs for Returns

  • Defective, Damaged, or Store Error: If the return is due to a verifiable defect, transit damage, or an incorrect dispatch by our warehouse, gadgetslebanon.com covers all associated shipping costs.

  • Change of Mind / Standard Returns: If the return or exchange is due to a change of mind, the customer is responsible for all round-trip courier and return shipping fees. Initial delivery fees are non-refundable.

7. Refunds & Store Credit

Once your return is inspected and approved:

  • Online Card Payments: Refunds are processed back to your original payment method. Bank processing times generally take 5–10 business days to reflect on your statement.

  • Cash on Delivery (COD) Orders: Refunds for orders paid via Cash on Delivery will be issued as a Store Credit / Digital Gift Card redeemable on gadgetslebanon.com, or arranged via local transfer (subject to verification and applicable processing fees).

  • Late or Missing Refunds: If you have not received your approved refund after 10 business days, first check your bank or credit card account, then contact your financial institution. If the issue persists, please reach out to our support team.

8. Contact Information

For any inquiries regarding returns, cancellations, or exchanges, contact us:

  • Store Website: gadgetslebanon.com

  • Customer Support Email: support@gadgetslebanon.com

  • WhatsApp / Phone Support: +96170645396

  • Operating Hours: Monday – Saturday, 9:00 AM – 6:00 PM (GMT+2 / GMT+3)